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Hard bounce: usually indicates a permanent error, but can also be caused by a strict email security filter. To protect your email sender reputation, HubSpot excludes these contacts from future emails. Soft bounce: indicates a temporary problem with the recipients server, or another temporary technical problem.
A hard bounce means there are permanent reasons why the email wasn’t delivered. A soft bounce means there was a temporary issue affecting the email’s delivery. You can take certain key measures to reduce your email bounce rate.